If your T-Mobile service was disrupted on Monday, you may be able to get some compensation for your troubles.
Multiple outlets, including KTLA in Los Angeles, have reported that some T-Mobile customers have been able to get at least $20 off their next bill because of the outage. One Reddit user said they were able to save as much as $80 (spread out over multiple billing cycles) by telling customer service that they missed out on a work opportunity because of the outage.
Generally, it seems that these credits are not automatic, and you may have to personally contact T-Mobile customer service to be compensated for your troubles.
After a major Verizon mobile outage in January, Verizon offered all affected customers a $20 credit.
Millions of T-Mobile users found their phones stuck in SOS mode on Monday afternoon, which led to plenty of criticism of the brand on social media. T-Mobile did acknowledge and apologize for the outage, though it has not explained what happened.
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Mashable contacted T-Mobile repeatedly to ask about the outage and its causes, but so far, the company has been silent. The most recent post at the T-Mobile news page is the company’s Q2 2026 earnings report, in which the company saw growing revenue and profits, with total revenue for the quarter of $22.7 billion.
Source: https://mashable.com/tech/t-mobile-outage-2026-credit-customer-service
